R3Tracker benefits residents & councils
The unique auto-generated case ID provides a consistent reference point and allows residents to access status updates and amend their notification settings, to
personalise their experience, bringing excellence in service to resolve their everyday issues.
Our robust workflow engine controls the management of internal processes, status inputs and adapts to evolving timelines.
R3Tracker provides an integrated platform that cohesively tracks issues throughout the lifecycle of a case.
It provides teams with access to details of actions taken, notes captured and status review opportunities, as well as providing regular standardised notification for residents keeping them up to date on progress.