The reporting function contained within the R3Tracker platform enables accurate tracking of open cases to ensure that all reported issues are managed through to closure.
R3Tracker can also provide data, reports and pre-defined dashboards indicating completion rate, time to closure of open cases and bespoke trend analysis to assist in assessing and improving performance.
R3Tracker’s individual approach simplifies and enhances the resident’s experience of interacting with Councils, through ease of use and transparency.
Generating Council-led communication throughout the duration of open cases via standardised notifications.
R3Tracker creates engagement through to completion of the individual case, by informing residents once their issue has been resolved.
