R3Tracker is the smart solution for councils, delivering end to end management of resident issues
Integrated platform allows Councils to deliver excellent service by tracking and recording status throughout the life-cycle of an issue and updating residents every step of the way.
Built in functionality enables accurate tracking of open cases to ensure all reported issues are managed through to closure, as well as generating comprehensive trend and data reports to monitor performance.
R3Tracker engaging and updating residents every step of the way
Accessibly designed interface allows easy and efficient on-the-go reporting of issues through a mobile app or a web-based contact form... READ MORE
Seamless workflow allows effective management of issues, by tracking the process every step of the way via the auto-generated unique case reference... READ MORE
The system allows capture of detailed notes or status updates including Department ID. actions, time and date stamping ensures a continuous flow of information between teams and standardised updates for residents. Integrated reports produce KPI dashboards and trend data to support Council performance.
Residents feel engaged and informed as the notification functionality allows Councils to provide updates on actions taken, status and expected timeline for resolution... READ MORE
Designed for ease of communication, with standardised notifications built-in, residents can be informed if timelines should change without the need for multiple follow-ups. The facility to attach photos / pin-drop locations increases accessibility as well as evidencing completion of a case to satisfactory standards.